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Sovereign Bank expands New Bedford call center
 Sovereign
Bank announced recently the expansion of its call center
in New Bedford, Massachusetts. The bank will increase
the call center’s second shift, which operates in the
evening hours until 11 p.m. EST.
"With the location of the new call center in Downtown
New Bedford and now with the expansion of that
operation, Sovereign Bank has displayed tremendous
confidence in New Bedford and its workforce," said Mayor
Scott W. Lang of Sovereign Bank’s announcement. "The
city is proud of our association with Sovereign Bank and
we appreciate their investing in our community. The New
Bedford workforce is uniquely talented, trained in
modern technology and skilled in multiple languages. Our
friendly and capable workforce is quickly becoming the
voice of Sovereign Bank's customer service line."
"Our commitment to New Bedford continues to be
consistently reinforced through our support of local
community organizations, housing projects, and the
creation of jobs," said Minnie Saleh, Sovereign Bank’s
regional president for Bristol County. "Today, we are
pleased to support our city with more than 30 additional
call center positions, an increase of 30% over the
positions created last year when we opened the contact
center." She added, "we thank our customers and
community for their support and continue to look forward
to servicing them through our extensive branch franchise
and local call center."
Jim White, Senior Vice President and Director of
Sovereign Bank’s Customer Contact Centers, commented
that he was extremely pleased by the success of the New
Bedford Contact Center. "The contact center is a key
touch point in serving customer needs and we are
thrilled by the positive difference our New Bedford team
members have made for our customers."
Sovereign is seeking applicants to fill 35 customer
service positions, both full-time and part-time
positions. The bank is also interested in hiring
bilingual candidates, who speak both English and
Spanish.
Sovereign's New Bedford contact center opened in June
2006 and currently employs 115 Customer Service
Representatives.
September 26, 2007 |
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